Returns & Exchanges

At Numi Tea, we stand behind the quality of our organic teas and botanical blends. If you are not completely satisfied with your purchase, we offer a 30-day window for returns or replacements to ensure you find the perfect cup.

Return Process

• 1.
  Contact Support

  Email our customer care team within 30 days of receipt with your order number and a brief explanation of the issue.

• 2.
  Verification and Approval

  Our team will review your request and, for quality control purposes, may ask for a photo of the product batch code or packaging.

• 3.
  Pack Your Items

  Once approved, securely pack the unopened or qualifying items in their original packaging to ensure they are protected during transit.

• 4.
  Refund Processing

  After we receive your returned items at our warehouse, we will issue a full refund to your original payment method within 5-7 business days.